Refund Policy

Last updated: January 2026

At WhatsApp Shop Exporter, operated by HOSTPLOVER LTD, we want you to be completely satisfied with your purchase. This policy outlines when and how you can request a refund.

Eligible for Refund

✓Technical Failure: Export failed due to a technical issue on our end
✓Duplicate Purchase: Accidental double payment for the same export
✓Service Not as Described: Export output significantly differs from what was advertised
✓Unused Credit: Export credit purchased but not yet used (within 30 days)

Not Eligible for Refund

✕Completed Exports: Successfully downloaded export files
✕Change of Mind: Deciding you no longer need the export after purchase
✕Catalog Issues: WhatsApp catalog was empty, private, or unavailable
✕Platform Compatibility: Issues with importing to your specific platform setup

Refund Timeline

•Request Window: Within 7 days of purchase
•Review Time: We review requests within 2 business days
•Processing: Approved refunds are processed within 5-10 business days
•Method: Refunds are issued to the original payment method

How to Request a Refund

To request a refund, please email us with:

1. Your account email address
2. Order/transaction ID
3. Reason for refund request
4. Any relevant screenshots or details

Business Information:
WhatsApp Shop Exporter is a product of HOSTPLOVER LTD
244 Haydons Road, London, SW19 8TT, United Kingdom